Wednesday, January 23, 2008
Interactive TV-watching has advertisers sitting up
While NanoGaming may conjure images of microscopic robots battling it out on a miniature playing field, what it really means for some advertisers and broadcasters is much bigger.
According to consumer research firm Park Associates, 70 per cent of people under the age of 34 surf the Internet while watching TV. And when there's a game on, as many as 50 per cent of sports viewers also use an Internet-connected computer. Called 'two-screeners,' this young, Web-enabled demographic is just the type of consumer that advertisers lust after.
Introduce something like NanoGaming, which allows viewers to interact with what they're watching and compete against other viewers for prizes, and you have what is potentially the killer marketing app for reaching this tech-savvy segment, experts say.
"Everybody wants to be part of that experience," says Dave Bullock, president and co-founder of LiveHive Systems Inc., the Waterloo-based company behind NanoGaming, which has inked deals with NASCAR, the NFL, and Global TV. "How you deliver it and where it's commercialized is the question."
NanoGaming blends bar-style trivia games with social networking and challenges participants to use their knowledge of what they're watching — be it a sports game or a reality TV show — to anticipate what might happen next. Fans are presented with possible scenarios, such as, "Will Tom Brady score on this drive," or "Who'll get kicked off Big Brother this episode?" Answer them correctly and players earn points that can be redeemed for a variety of rewards such as big-screen TVs or trips to sunny locations.
Meanwhile, players interact with company brands like Coca-Cola and Lexus on the NanoGaming website in what amounts to a synchronized sporting event/game show/commercial.
NASCAR.com's 'Race for the Coke' prediction challenge allows fans to predict the outcome of each NASCAR race, every week. Correct predictions earn points for the viewer and their favorite driver. Weekly top scorers will win one of 46 NASCAR prizes.
In a similar venture, Santa Monica-based Jacked Inc. signed a deal in December with NBCSports.com to provide news and information such as statistics, player profiles and a chat service during Sunday Night Football broadcasts.
Advertisers and broadcasters are warming to the nascent genre of interactive entertainment, believing they're reaching a captive audience. Because the viewer is so absorbed in the interactive experience, they are more engaged and have a higher level of recall, marketing experts say.
"In NanoGaming, if you get the psychological elements right and you let the consumer know the moment is being brought to them by Coke or whoever, they'll probably be happy to buy something," says technology analyst Bill Harvey, founder of New Century Media. "If instead of interrupting consumers with advertising that they don't want, you bring them programming as a gift … you get seven times the average effectiveness of a TV commercial."
Plus — and this is something advertisers and broadcasters love — this type of interactive entertainment only works if the two-screener is tuning into a live broadcast. With the growing popularity of digital video recorders (DVRs) and their ability to pause live TV and fast-forward through commercials, advertisers are constantly on the lookout for live programming, which they consider the best venue in which to expose their brands.
"We help eliminate that situation where the user is disengaging or choosing a DVR," says LiveHives' Robert Riopelle, vice-president of business development. "It becomes a situation where the interactive option is only available live, the first time something airs."
Another attractive aspect of interactive entertainment is that it straddles television genres and works effectively with sports, reality TV and other forms of live programming. It also attracts a diverse audience — male and female — that's attuned to the nuances and communal aspects of social networks, Mr. Harvey says. And there's lots of room to grow.
"Online role playing worlds, video games, fantasy sports … all these opportunities are immersive and are youth oriented," Mr. Harvey says. "As a cluster, that's certainly worth billions of dollars."
Global TV, which tested LiveHive's NanoGaming platform during the most recent airing of the popular reality show, Big Brother 8, In the House, found the interactive element kept viewers tuned in to the show long after the credits rolled.
"Big Brother was on the radar because it has that kind of cult following [where NanoGaming works well]," says Neil Sweeney, director of business development and strategy for Global TV. "We were getting people logged in and interacting as two-screeners for up to 40 minutes, two or three times per week. People were in chat rooms long after the show ended, and picked up conversations over days and weeks."
While advertising and viewer retention are interactive entertainment's one-two punch, the hidden gem in something like NanoGaming is the customer data the interactive entertainment generates. Part of LiveHive's mandate, Mr. Bullock says, is to evaluate how people are exposed to brands and measure how they interact with them. All that interaction creates a wealth of consumer data that holds tremendous value.
"It's as useful to us as it is to an advertiser," Global's Mr. Sweeney says. "We treat it like it's our brand, it's our audience."
But while interactive entertainment such as NanoGaming is a novel idea, it's still relatively new and faces considerable challenges. Adoption by broadcasters and content publishers has been stymied by complex intellectual property and digital content ownership rights. And, the two-screener experience still relies on large devices like a computer or television to be compelling. Without a viable mobile plan, the genre may get stuck in a rut.
Still, some experts already think interactive entertainment has a solid future.
"I explain NanoGaming to people at a cocktail party and they get it right away," Mr. Harvey says.
Special to The Globe and Mail
BY THE NUMBERS
* 100 Million — Number of U.S. TV viewers who surf the Net at the same time